Features Do Not work After an Edge Intelligence Upgrade

Issue:

After upgrading through setup tool, certain features are not working as expected.  

Resolution:

Do the following:

1. Verify that the Edge Intelligence upgrade was successful.  

2. Click on the 'i' icon below the "Edge Intelligence" before logging in. 

   

3. Ideally, all the modules in the pop-up box should be on the same version. If you see a mix of module versions from the current version and the newer firmware version, it means that the firmware upgrade was unsuccessful. 

   

4. Try the upgrade again using Edge Intelligence, or the setup tool (if upgrade feature is not available on that version of Edge Intelligence)
5. If it fails, loop in Edge Intelligence Team to do the upgrade. The Edge Intelligence team will access the Edge Intelligence box through back-end and do the upgrade again.