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Unable to Complete the Requested Action Error

Troubleshooting and solution for ViDi licensing issue in In-Sight Vision Suite

15/09/2024

Details

Issue:

Unable to complete the requested action Error

“Cannot set Visibility or call Show, ShowDialog, or WindowInteropHelper.EnsureHandle after a Window has closed.” 

Placeholder

Cause:

Trying to Add ViDi or ViDi App Tools to a spreadsheet cell on the Emulator or on the Camera/Trying to access the ViDi Editor on an existing job when

A valid In-Sight Vision Suite license is not plugged in or not seen

The ViDi Suite is not installed

Resolution:

Check a valid and not expired license is plugged on the PC and properly seen by CodeMeter 

Check the Cognex Security service is running and – if it’s not – run it manually 

Install the ViDi Suite by launching the In-Sight Vision Suite setup file if it’s not installed on the PC anymore (uninstall by mistake by other user)

See Also:

A Valid Training In-Sight Vision Suite license is needed to add ViDi Tools or to access existing ones on the camera Spreadsheet: anything related to a training ViDi Workspace will access and use the PC resources and so needs a training license plugged in; the embedded license on the camera is not enough, it’s just meant for runtime. 

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