Download All Button is Grayed Out in Edge Intelligence

Issue:  

In Results Explorer, the "Download All" button is grayed out and unclickable.  

Cause:  

Normally, this occurs when there is no trigger data found using the specified search parameters and time interval. 

Resolution:  

Try the following: 

• Set different time intervals and ensure there is data to be downloaded during the interval. 
• Check the About screen for Archiver in the list of services 

• If Archiver is not present, reboot Edge Intelligence. 
• Check to see if the issue is resolved.