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In-Sight ViDi - "The installation completed, but with errors" Troubleshooting

Troubleshooting guide when In-Sight ViDi Installation is completed but with Errors

26.02.2025

Details

Issue: 

The installation ends with the message "The installation completed, but with errors". 

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Troubleshooting:

  1. Uninstall all previous versions of In-Sight ViDi?
  2. Delete all the folders listed below after uninstalling?
    1. C:\ProgramData\Cognex\In-Sight\In-Sight ViDi PC
    2. C:\Program Files\Cognex\In-Sight\In-Sight ViDi PC Runtime
    3. %AppData%\Cognex\In-Sight Vision Suite
    4. Documents\In-Sight Vision Suite\Logs
  3. Restart your PC
  4. then run the IS ViDi installer as Admin
     

If issue persists try to run the installer with verbose logging active:

  1. Start by running the Installer for In-Sight ViDi normally

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  2. Proceed through the install process normally until you are asked to select the install locations and pause

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  3. Open Windows Explorer and open the %temp% directory

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  4. You should notice several .msi installers have appeared as well as some .cab files

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  5. Copy these installers AND the .cab files to a different directory (where you have write access)

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  6. Create a folder inside this location "logs"
  7. Open a command prompt and navigate to the directory
    1. cd <PATH TO DIRECTORY>
  8. First we will install the Shell with the following command:
    1. msiexec /i "Cognex.Shell.Setup.msi" /L*vx logs\ShellInstallLog.txt
  9. Next we will install the Adapter with the following comand:
    1. msiexec /i "Cognex.InSight.ViDi.Adapter.msi" /L*vx logs\VidiAdapter.txt
  10. If issue persists please send the two output txt files inside the logs folder to Cognex Tech Support.

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