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FTP – No Images Saved

Troubleshooting guide for not seeing FTP images being transferred

15.09.2024

Details

Issue: 

No images or data are saved per FTP.  

Causes:

  • Camera is not Online. 
  • Firewall on. 
  • No rights to access the path where the images should be saved. 
  • Check the function “WriteImageFTP” or “WriteFTP” if they are configured properly (IP, password, …) 
  • Specified FTP port not free. 
  • No Event was fired to save the images. 
  • Camera is not sending, or FTP Server is not receiving. Check with FileZilla Server/Client.  
  • There are multiple FTP functions in the job and/or saving too fast. 

Resolution: 

  •  Set camera Online. 
  • Turn the Firewall off temporarily. 
  • Check the rights to access the path where the images should be saved. Alternatively choose another path. 
  • Check the function “WriteImageFTP” or “WriteFTP” if they are configured properly (IP, password, …) 
  • Check if the specified FTP port is free. Alternatively try with another port. 
  • Check when the Event are fired to save the images. 
  • Try with FileZilla Server/Client.  
  • Keep only one FTP function in the job and save with slower rate. 

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